General terms and conditions

"IMaGE" is a registered trademark of IMaGE Berlin Konzertveranstaltungs GmbH, Grosse Orangerie im Schloss Charlottenburg, Spandauer Damm 22 – 24, 14059 Berlin.

The concert season runs year-round. Performances take place several times per week in the Great Orangery at Charlottenburg Palace.

Clients are not entitled to use their tickets for performances by IMaGE on any other day than on the previously booked day. On selected days, concerts may take place in other selected rooms of Charlottenburg Palace. Please note that customers may not claim a specific concert hall for the concert.

Online bookings are made by credit card only. Tickets are not valid until payment is received in full. By providing the credit card number as well as the credit card's expiration date, the customer authorizes IMaGE to charge the credit card with the total amount of the booking following the booking confirmation even without the holder's original signature.

Exclusion of the right of rescission or cancellation

According to Article 312, Paragraph 3, item 6 of the German Civil Code, stipulations regarding the customer’s right of rescission or cancellation of distance selling agreements do not apply to the purchase of concert tickets for prescheduled days, which is the case here. In order words, the right of rescission or cancellation of purchased ticket(s) is excluded as soon as the purchase has been legally performed.

Delivery

Your concert tickets will be put aside for you at the box office. If you have purchased a package, may we ask you to pick up all your vouchers at our office located at the Small Orangery (Kleine Orangerie) ahead of time. Upon request, IMaGE will ship concert tickets via German registered mail to destinations in Germany. Shipping costs will also be charged to the customer’s credit card. IMaGE does not assume liability for any tickets lost in the mail. Please note that IMaGE cannot assume liability for the incorrect delivery by third parties, i.e., the postal service or, if applicable, messenger services. IMaGE shall hence not be responsible for any compensation claims resulting from the failure to deliver the tickets. The tickets shall be mailed by IMaGE not later than the following business day after payment for the ticket(s) and shipping costs has been received in full.

Use

Admission tickets may not be used improperly; they may not be copied or modified. By using the admission ticket, the user automatically accepts the organizer's general terms and conditions as well as the house rules as displayed at the venue.

Cancellation of events, changes, refunds

If an event is cancelled for any reason that IMaGE is responsible for, original tickets may be mailed in for a refund by registered mail to IMaGE Berlin Konzertveranstaltungs GmbH, Grosse Orangerie im Schloss Charlottenburg, Spandauer Damm 22 – 24, 14059 Berlin. The purchaser’s name and bank account number, banking institution and bank identification number are required for the retransfer which shall be performed immediately after the original tickets have been received. We reserve the right to minor changes or justified changes regarding the cast and program.

In the event of a cancellation, rescheduling, major changes in the program or cast, the purchaser shall be informed immediately by e-mail provided that he or she has made the necessary contact information available to IMaGE.

In this case, the customer is entitled to withdraw from the contract and to return the ticket.

No compensation for follow-up costs (e.g. travel, hotel, advance sale fees or shipping fees) shall be given.

General stipulations, limitation of liability

IMaGE’s liability in the case of financial loss shall be limited to losses caused by deliberate or grossly negligent breach of duty on the part of its legal representatives or performing agents.

In the case of damage to body, health or life, IMaGE shall also be liable for negligent breaches of duty caused by IMaGE.

For reasons of safety, event law requires all guests to check their coats or jackets in the cloakroom. The service of the cloakroom is subject to a fee.

In the event of a fire or other disasters, please follow the instructions given by present staff members. Photography or video recording is not permitted during the concert. The show is protected by copyright. Any violation of these rules and regulations may be subject to action under civil and criminal law.

As a matter of principle, patrons may not eat or drink food and beverages not purchased at the venue.

Data protection

The customer acknowledges that all provided data will be processed electronically by IMaGE for the purpose of contract administration. The customer also agrees to the transfer of this data to companies (parent company or subsidiaries) affiliated to IMaGE in accordance with the legal provisions and restrictions of the Data Protection Act 2000. Please note that the customer may revoke this consent at any time.

House rules, court of jurisdiction, applicable law

By purchasing and using a ticket, guests accept the house rules of the Orangery Charlottenburg as displayed in the Orangery.

The court of jurisdiction for business customers and international private customers is the competent court in Berlin; the court of jurisdiction for national private customers is their locally competent court. These terms and conditions are governed by German law excluding the conflict-of-laws rules.

Berlin, June 2009